email notifications to reporter after ticket is created

I would like to know what I need to do got get JIRA to notify a user that a ticket has been created. what I have done so far.

  • I edited the notification scheme so that the reporters, watchers and assignee receive notifications when the issue is created, reopened, commented on and closed
  • I added a post function to the workflow to send an email notification out to the reporter after the ticket is created.
  • JIRA will create an account for new users. the account is created and an email is sent out to the user asking him/her to set a password but the reporter never receives a notification email saying that a ticket was created.
  •  the admins get the notification emails a ticket was logged but not the reporter
    I was wondering if anyone knows of any other trick I could try to get this working, any help would be appreciated.

5 answers

1 accepted

Go to user's profile and edit the option '

This works in server instances. Not sure if it's there in Cloud instances.

But, worth trying. 

This can also happen if you assign tickets to users that never logged in, quite a common case on corporate usage. Add your comments on this ticket to get it reopened https://jira.atlassian.com/browse/JRA-19979

Do you have any time stamps for this, perhaps on the logs? I'm curious if the user account creation event isn't happening until after the email is already sent.

I don't think I have access to the logs since I am using the on demand version.

Thanks Vishnu. this does work but I would have to do it for each user, is there a way to change it globally?

0 vote

Clovens

To change it globally please go to the Changing the User Default Settings page and mark YES to "Notify users of their own changes". 

Hope it helps!

Cheers!

L.F

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

790 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you