email notification to selected audience based on reporter

Hi

We have various field sub-groups who want to be notified when a new ticket is started by someone with in their sub-group. What is the best way to achieve this? From JIRA side, everyone (all sub-groups) are in a single "group".

1 answer

Hi Prateek,

Per this previous thread, sending a notification to all members of a particular reporter's group isn't natively supported in JIRA, but might be possible via a script. Additional info on managing nested groups in JIRA here.

Jason

I use on-demand so script runner is not an option. How does nested groups work? Can they allow me to do what I want?

Thanks

Prateek

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,907 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you