hi
can you setup an email notification to send to management when a ticket has not been resolved within a period of time (e.g. 1 day)? it is not apparent in this tutorial in the link below whether "time" is distinguishable... only "events"
thanks
scott
Hi sferrell615,
You need to subscribe to a filter. Follow the guide here
https://confluence.atlassian.com/display/AOD/Receiving+Search+Results+via+Email
Cheers
Bhushan
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thanks for your response, mathias.
i figured out how to create a filter; however, i can't figure out how to send a notification that includes the results of the filter to a person. can someone please walk me through that?
thanks
scott
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You can do this by adding ".... AND reporter = currentUser()" or "... AND assignee = currentUser()" . By adding this filter to your JQL only the issues are selected which depends on reporter/assignee.
I hope this is what you want?
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thanks for your response, mathias.
i figured out how to create a filter; however, i can't figure out how to send a notification that includes the results of the filter to a person. can someone please walk me through that?
thanks
scott
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