email notification for bug update not received

When a bug is updated, I expect to see an email notification in my inbox since the email server is configured. I did not receive the notification.

I checked the mail log and did not see any issue.

I tried "Send Test email" option from mail server settings and did receive the test email.

Where else can I check? Any suggestions?



2 answers

1 accepted

0 vote

Have you got "email me on my changes" turned off in your profile?

Have you checked the notification scheme and workflow events to make sure you are definitely set up to get the notification?

Thanks Nic - that was indeed the issue

0 vote

You need to configure your project with a notification scheme and make sure the notifications are sent to the appropriate people (Reporter, Assignee, Watchers etc).

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,333 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot