We are using the "Email this Issue" plugin in order give our customer support via jira via email.
Customers send email to a specified email address i.e. firstname.lastname@example.org. This email generates an issue and the cusotmer gets an autoreply. The issue is generated with reporter and assignee of the current employee who supports this customer.
When a customer replies to an email with the jira issue key in it then the comment will be attached to the issue, which is fine. We want now additionaly that the employee that supports this customer receives an email about the comment.
Currently the employee = jira user does not get any email notification as he is reporter and asignee of that issue and the comment is also done in his name when customer replied to the email. We know that users get not notified about their own changes.
The question is now how can we make it work that those users still get an email notificaton when a comment was done via email from a customers email reply?
thanks for your help
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs