We are using the "Email this Issue" plugin in order give our customer support via jira via email.
Customers send email to a specified email address i.e. email@example.com. This email generates an issue and the cusotmer gets an autoreply. The issue is generated with reporter and assignee of the current employee who supports this customer.
When a customer replies to an email with the jira issue key in it then the comment will be attached to the issue, which is fine. We want now additionaly that the employee that supports this customer receives an email about the comment.
Currently the employee = jira user does not get any email notification as he is reporter and asignee of that issue and the comment is also done in his name when customer replied to the email. We know that users get not notified about their own changes.
The question is now how can we make it work that those users still get an email notificaton when a comment was done via email from a customers email reply?
thanks for your help
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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