email approval

[palak sardana]

Hi,

I would like to know if it is possible to approve a change request in the follow manner:

1. Change request raised
2. email sent to approver group
3. approver simply replies "Approved" via email
4. email  triggers change request to transition to approved status.
   
   

Thanks!

[Tarun Sapra]

Yes, it's possible but requires a plugin to do workflow transition via email.

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/server/overview

Please see this thread - https://community.atlassian.com/t5/Product-Apps-questions/Triggering-workflow-transition-from-email-receipt-using-JEMH/qaq-p/212864

[Tarun Sapra]

For steps 1 and 2. You can fire a custom event from the workflow post-function of the transition. ANd in the notification scheme make sure that for that custom event the mail is sent to the desired receipt (correct username - email mapping)

If you have script runner plugin installed, you can use the post-function "send custom email" to send email to desired recipient. 

[palak sardana]

This link is not helping me with my issue so can someone suggest any other solution to this?