Hi, I try to delete all my Issue in JIRA, but I cann't do it. See log below:

2013-03-02 01:59:09,587 http-bio-8090-exec-6 ERROR superadmin 119x8947x1 3ds17i 62.122.144.58,0:0:0:0:0:0:0:1 /secure/BulkDeletePerform.jspa [action.issue.bulkedit.BulkDelete] Error while performing BulkDeleteOperation
com.atlassian.jira.exception.RemoveException: java.lang.NullPointerException
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper.deleteIssue(DefaultIssueDeleteHelper.java:141)
at com.atlassian.jira.issue.managers.DefaultIssueManager.deleteIssue(DefaultIssueManager.java:627)
at com.atlassian.jira.bulkedit.operation.BulkDeleteOperation.perform(BulkDeleteOperation.java:59)
at com.atlassian.jira.web.action.issue.bulkedit.BulkDelete.doPerform(BulkDelete.java:137)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) <+2>
at java.lang.reflect.Method.invoke(Unknown Source)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56) <+2> (ActionSupport.java:433) (ActionSupport.java:157)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82) <+7> (DefaultInterceptorChain.java:39) (NestedInterceptorChain.java:31) (ChainedInterceptor.java:16) (DefaultInterceptorChain.java:35) (GenericDispatcher.java:221) (GenericDispatcher.java:150) (JiraWebworkActionDispatcher.java:153)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722) <+14> (ApplicationFilterChain.java:305) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:40) <+8> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) <+20> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SiteMeshFilter.java:129) (SiteMeshFilter.java:77) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:60) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ProfilingFilter.java:99) (JIRAProfilingFilter.java:19) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (UrlRewriteFilter.java:738) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.labs.remoteapps.util.http.bigpipe.RequestIdSettingFilter.doFilter(RequestIdSettingFilter.java:22) <+43> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:74) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (MultiTenantServletFilter.java:91) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:225) (StandardContextValve.java:123) (AuthenticatorBase.java:472) (StandardHostValve.java:168) (ErrorReportValve.java:98) (StandardEngineValve.java:118) (AccessLogValve.java:927) (CoyoteAdapter.java:407) (AbstractHttp11Processor.java:1001) (AbstractProtocol.java:585) (JIoEndpoint.java:310)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException
at com.atlassian.jira.issue.IssueFactory$1.transform(IssueFactory.java:70)
at org.apache.commons.collections.CollectionUtils.collect(CollectionUtils.java:632)
at org.apache.commons.collections.CollectionUtils.collect(CollectionUtils.java:610)
at org.apache.commons.collections.CollectionUtils.collect(CollectionUtils.java:575)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssueObjects(DefaultIndexManager.java:391)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndex(DefaultIndexManager.java:397) <+2>
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:81)
at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28)
at $Proxy156.reIndex(Unknown Source)
at com.atlassian.jira.issue.link.DefaultIssueLinkManager.reindexLinkedIssues(DefaultIssueLinkManager.java:149)
at com.atlassian.jira.issue.link.DefaultIssueLinkManager.removeIssueLinkInternal(DefaultIssueLinkManager.java:240)
at com.atlassian.jira.issue.link.DefaultIssueLinkManager.deleteIssueLinksFromIssue(DefaultIssueLinkManager.java:332)
at com.atlassian.jira.issue.link.DefaultIssueLinkManager.removeIssueLinksInternal(DefaultIssueLinkManager.java:311)
at com.atlassian.jira.issue.link.DefaultIssueLinkManager.removeIssueLinksNoChangeItems(DefaultIssueLinkManager.java:288)
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper.removeIssueLinks(DefaultIssueDeleteHelper.java:168)
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper.deleteIssue(DefaultIssueDeleteHelper.java:113)
... 165 more
^C[artashes@jira ~]$

Also I set safe mode jira and tried again, but it was failed. Can you help me?

1 answer

1 accepted

Try the workaround bellow and see if that does the trick:

1. Shutdown JIRA.

2. Delete the following directories. They will be rebuilt when JIRA is restarted and reindexed.

$JIRA_HOME/cache/indexes

$JIRA_INSTALL/work

3. Restart JIRA, which will be reindexed upon startup. If it is not, reindex the instance manually.

Hope it helps!

It does not work and my jira is not set up now.

What can I get you log file, could you say please?

Jeison, I resolved my problem. It was that apache is down. But when I set up apache, restarted JIRA, Re-indexing JIRA and try to delete all issue, see log.

http://dl.dropbox.com/u/83497416/atlassian-jira.7z

I think your decision may be incorrect. Could you help please.

Friends, do you have any idea?

One of the problem when I try to delete issue - links with a non-existent issue. And then I cann't toi bulk delete all my issues. Is it possible to enter into a mode and delete all my issue and ignore different links or just clear table in db 'jiraissue'?

Hey there!

This looks like an specific issue, which I believe would be better handled by Atlassian support. You can raise a ticket at https://support.atlassian.com to have an engineer's help.

Cheers

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