default collapse 'Activity, Poeplo, Dates, Time Tracking' etc in JIRA issue

Ellen Chen August 19, 2015

Is there any way to collapse 'Activity, Poeplo, Dates, Time Tracking', etc when user first time to bring up JIRA issue? Currently all parts expanded by default is pretty busy in the screen for user. 

 

1 answer

0 votes
GabrielleJ
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 20, 2015

Each account in JIRA have a record in the database on "how" they would like to view a JIRA Issue (do not confuse this on "what" they are going to see in a JIRA issue which is configured differently). This is configured by each account and you only have to do it once. E.g, if you like the "Comments" tab to be opened whenever an issue is viewed, you will have to open it once and when you open another ticket, the default tab that is opened is the "Comments" tab. The same is applied to the collapsable sections. Again, each account will have to do this on their own.

Is this not the case? What JIRA version do you have?

Ellen Chen August 21, 2015

Thanks Gabrielle! I tried it which works well. But I am wondering if there is any setting or configuration in properties file to make all 'Collapse' as default. Since we have some new users who are not familiar to JIRA and they don't use JIRA too often. So we would like to make the issue screen look simple for them. Could you provide other solution? Thaks!

GabrielleJ
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 24, 2015

There maybe a database update for this for all existing accounts, however new accounts will still have the default setting.

Ellen Chen September 3, 2015

Hi Gabrielle, Do you know in which table has 'how' configuration? Thanks!

GabrielleJ
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 3, 2015
Ellen Chen September 8, 2015

We are using JIRA 5.2.6, could you specify which table has 'how' column? Thanks!

Suggest an answer

Log in or Sign up to answer