customizing email template

 

3 answers

0 vote
Jack Brickey Community Champion Sep 30, 2016

Jon, is there a question here?

Hey Jack.. Sorry, I thought I was searching, and didn't realize I was creating a question.  I just updated Service Desk from 3.1.9 to 3.2.2, and I noticed that when I comment on tickets as the tech, I no longer see the default inserted text that was there in 3.1.9.  So I'm thinking that is now customizable.  It used to insert "Hi (customer full name)".  I'm looking for the place where I can set those prefs for what is automatically inserted into he comment.  Thanks,

0 vote
Jack Brickey Community Champion Sep 30, 2016

Jon, 

go to the project in question, Project Settings>Customer notifications and edit the trigger you want, e.g. Created.

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