Hey Jack.. Sorry, I thought I was searching, and didn't realize I was creating a question. I just updated Service Desk from 3.1.9 to 3.2.2, and I noticed that when I comment on tickets as the tech, I no longer see the default inserted text that was there in 3.1.9. So I'm thinking that is now customizable. It used to insert "Hi (customer full name)". I'm looking for the place where I can set those prefs for what is automatically inserted into he comment. Thanks,
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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