customers view tickets only

Jira SD 3.3.0   -  anyone advise how to setup all customers up within a single organisation to view their tickets only, and not create new ones?


2 answers

Set a validator on the create issue transition in the workflow to perform additional checks (e.g. we added a check on a different role from 'customer-users' via a scriptrunner script) 

However, this approach merely generates an error on the final step in the request creation on the portal, which isn't veryt nice to the end-user who just spent time entering all the fields presented to him.  

Also, you would't want the read-only users to change the sharing on the request (add/remove participants / organizations / ) 

So, while technically possible to prevent the create, it's not a very nice way to do it + it comes with a bucket of limitations when considering the full lifecycle of a request.

Hope this helps, 


0 votes

Hi Maria,

Currently, any Service Desk Customers without the Create Issues permission are also not able to view past requests:

Incidentally, they also cannot be added as participants:

Finally, there is a feature request asking for that ability:

So, at this time, it is not currently possible. I encourage you to vote on the above links, the first two in order to show you are affected by this bug, and the final one to show your support for implementing such a feature. On that link please also provide your use case since it helps us to best understand your requirements.

Thank you for understanding!

Kind Regards,

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