Currently, any Service Desk Customers without the Create Issues permission are also not able to view past requests:
Incidentally, they also cannot be added as participants:
Finally, there is a feature request asking for that ability:
So, at this time, it is not currently possible. I encourage you to vote on the above links, the first two in order to show you are affected by this bug, and the final one to show your support for implementing such a feature. On that link please also provide your use case since it helps us to best understand your requirements.
Thank you for understanding!
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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