customers can't see their own issues ?

Hello all,

i have started a new "JIRA service desk". i have created a customer, he can "create an issue", but after that, he has no way to modifly or access on his issue.

When i use the authorization assistant, it tells me the the customer is not in the "administrators" or "service desk teams" to be able to modify his own issue.

Is it normal ?

Best regards,


MIOS company


1 answer

0 votes

A customer should see their own *requests*, but not the issues behind them.  They are limited to the portal, and the issues they (or their organisation) raise.

You say you've had your customer use "create an issue" - do you mean that they did it in plain JIRA, or do you mean they raised a request via a portal?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,982 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot