customers can't see their own issues ?

Hello all,

i have started a new "JIRA service desk". i have created a customer, he can "create an issue", but after that, he has no way to modifly or access on his issue.

When i use the authorization assistant, it tells me the the customer is not in the "administrators" or "service desk teams" to be able to modify his own issue.

Is it normal ?

Best regards,

Stephane MIRAILLES

MIOS company

 

1 answer

0 votes

A customer should see their own *requests*, but not the issues behind them.  They are limited to the portal, and the issues they (or their organisation) raise.

You say you've had your customer use "create an issue" - do you mean that they did it in plain JIRA, or do you mean they raised a request via a portal?

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