customers can't see their own issues ?

Hello all,

i have started a new "JIRA service desk". i have created a customer, he can "create an issue", but after that, he has no way to modifly or access on his issue.

When i use the authorization assistant, it tells me the the customer is not in the "administrators" or "service desk teams" to be able to modify his own issue.

Is it normal ?

Best regards,

Stephane MIRAILLES

MIOS company

 

1 answer

0 vote

A customer should see their own *requests*, but not the issues behind them.  They are limited to the portal, and the issues they (or their organisation) raise.

You say you've had your customer use "create an issue" - do you mean that they did it in plain JIRA, or do you mean they raised a request via a portal?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

171 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you