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customer survey email arrives without rating stars


I have enabled Customer Survey, modified the survey question but the "resolved" email does not contain rating stars.
I tried in different projects but it makes no difference. 

JIRA v1000.621.5

JIRA Service Desk Application v3.3.0-OD-1000.745.0

Any ideas?  

2 answers

1 accepted

0 votes
Answer accepted

I find out why!

It is because we use Statuses to mark ticket as resolved and not Resolutions (prefixed JIRA answers)

How to fix :

  1. Go to System / Issue Types / Resolutions, add some Resolutions (if you do not already have ) like Fixed Or Won't Fix.  
  2. Add the Resolution field to your screen
  3. Resolve the Issue


0 votes
Dan Breyen
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 03, 2023 • edited

@Anastasios Touv seems like you resolved your own issue.  Feel free to mark it as answered.

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