custom field change doesnt appear in issue history

Hi,

we've just migrated to jira 5.1.4 and noticed, that a change of a custom field value on an issue is not stored in the issue history.

I would be grateful for any ideas of what the problem coud be

thanks

Rad

7 answers

1 accepted

0 votes
Accepted answer
  1. Backup your JFS settings
  2. uninstall JFS
  3. Shut down JIRA.
  4. Delete contents of the <tt>JIRA Home Directory\caches\indexes\changes</tt> directory
  5. Delete contents of the <tt>JIRA Home Directory\caches\indexes\comments</tt> directory
  6. Delete contents of the <tt>JIRA Home Directory\caches\indexes\entities</tt> directory
  7. Delete contents of the <tt>JIRA Home Directory\caches\indexes\issues</tt> directory
  8. Remove the content of the following directory:
    • <JIRA Home Directory>/plugins/.bundled-plugins
    • <JIRA Home Directory>/plugins/.osgi-plugins
  9. Restart again.
  10. Perform re-indexing
  11. Install JFS again
  12. import your JFS settings

It worked on our side (don't ask me why)

Udo

Thanks Udo, your suggestion + suggestion from Atlassian support (points 3 to 10 from your list + deleting directory Catalina located under <tt>$JIRA_INSTALLATION\work)</tt>worked!

I appreciated your help,

Regards,

Rad

I have used the same workaround with success - however it seems that if I stop/start my JIRA instance I get the same problem and have to go through the full cycle above to make all correct - Is there still a JFS root cause issue that needs to be addressed?

Hi Anthony, If I member it correct we didn't had the the JFS plugin installed correctly with the patches provided by quisapps. After we did that we had no further issues.

Can you provide your JFS version and applicable patch versions? - Thanks

Sorry I can't (not with the customer anymore). Please see here: http://www.quisapps.com/confluence/pages/viewpage.action?pageId=3047432

Have you any third party Plugins installed?

We have the same issue. Atlassian think it might be due to a third party plugin (in our cases the JFS Plugin). We were not able to confirm it yet...

yes, we use third party plugins

we use JFS plugin too...

Can you elaborate, how is the change being done? Is it done using a standard JIRA workflow action or Edit or is it done by the plugin?

i tried to change the custom field value by editing the issue and using postfunction "Update issue custom field" but i cant see the change being recorded in the issue history

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,676 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you