credit card expired and account was deactivated

did i really lose all my data per their data policy? I need to reactivate and cannot lose our data! Help!

1 answer

1 accepted

0 vote

Restoring your data can be done by our excellent support engineers (depending on how long ago you instance was deactivated. If it was too long ago then we will have purged our backups of your data as per the restrictions of the privacy policy).

To find out if we still have your data and can restore it please make a request to: http://support.atlassian.com/. The sooner the better. smile

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

153 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you