create issue does not work after JIRA Upgrade

we have upgraded JIRA from 6_3_12 to 6_4_3.

Comment issue and Edit issue works as expected, but when click on Create -> create issue will not show up

complaining projectid is null, any idea would help

4 answers

0 votes

What is the error in logs?

i do not see any error in the log but when i used Firefox inspector/console i see Type Projectid is null on batch.js

0 votes

Based on the console info, can you check if creating a new project will allow you to use the option to create a new issue? Another example, it's a bit different in this KB article, since the symptoms are to hanging while creating the issue, but, can you check if you have any incompatible add-on after the upgrade or if running the instance in Safe mode (please, schedule some offline hours, if this is a production instance) will help us to create the content?

 

Regards, 

Giuliano Tenedini

Atlassian Support

Thank you for the response.

I messes up with email templates I believe. we have couple changes to email templates in old JIRA instance, so after the upgrade I just copied email templates from older version of JIRA to newer version of jira.

the only change I did is, copied back email templates comes with JIRA 6.4.3 and manually updated email template changes then restart the server – everything worked fine after

I still don't know the route cause though

It could be that JavaScript from the previous JIRA version was served until you restarted.

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