counting users towards license



We are trying to determine how many users licence we need. Hence wanted to know how does JIRA 6.3 calculate users towards license count? If there are users who will not able to log in, are they counted towards license? what about users who are not associated with any groups?



4 answers

0 votes
Joseph Pitt Community Champion Oct 29, 2014

only users that are in the groups (jira-users by default) with logon rights count. When you create an ID it is automatically assigned to the jira-users group.

Thanks Joe,


If we enable ticket creation via email, then a user with random password is created, this user will never log in to the system, but will this user be counted towards license?




I'm afraid yes, they would count... by the way, it is not a good practice to allow anonymous users to create issues by emails because someone could explode that as a denial of service attack both in your email and JIRA applications.

Thanks Juan, We are planning on restricting email white list based on domain.. however, anyone within that domain will be able to send email and create ticket...may be we can set a generic email which will forward to jira..but then original user will not get notification. S

Perhaps you could ask your customers/clients to include their name and emails inside the emails that they are sending. That way you will have the information.

Daniel Wester Community Champion Oct 29, 2014

Depending on your user count etc - you might want to look at adding JIRA Service Desk for those users... Granted you'd have to buy another add-on but the email users (and customer users) don't hit JIRA's user base count...

0 votes
Joseph Pitt Community Champion Oct 29, 2014

I've never created users that way. You can create one that way and see if they are put in the jira-users or other groups with logon rights. If so, then yes they will count.

0 votes

Generally, to allow less users to use the applications we would need to remove the *Can Use* permissions under the Admin console > Global Permissions. This way, the license count is not exceeded.


Is this what you're looking for?




Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,711 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you