Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

could not install the file atlassian-servicedesk-4.14.0-x64.bin. Check that the file is valid. Edited

I want to install  Jira Service desk add-on , but it occurs error like this after I upload my application . Capture.PNGon I got this error

1 answer

1 accepted

0 votes
Answer accepted
Dirk Ronsmans Community Leader Jan 13, 2021

Hi @Mengmeng YU ,

I believe you are using the wrong file. If you are just looking to add it as an app you can download the correct file here

This will download an .obr file which can be uploaded as an application.

The background to this is that the .bin file is an installer, intended to be run by your operating system, to install or upgrade one of the application bundles (Core, Core + Software or Core + Service Management) from scratch, creating a new or upgraded service.

The .obr that Dirk refers to is just the application or app, in a parcel ready to install into an existing Jira service. 

Like Dirk Ronsmans likes this

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you