could i change the colour of status in JIRa service desk

image2017-3-21 8:54:59.png

Is there a way i could change the colour based on the status of the call ?

1 answer

Hi Deepthi, when workflow statuses are created they are assigned to one of three work buckets - To Do, In Progress, Done. To Do are blue, In Progress yellow and Done are green. In theory you could recreate the statuses and change them to a different status colour but you'll need to create a new status with a similar name or delete the old one, create the new status with the new colour and then bulk change them (not recommended). 

 

What I would recommend is that you set up a queue based on the call status and encourage your agents to priortise the tickets using the priority field (if enabled) so you can see which of the calls of the same status are most important or prioritise by time lapsed already.

 

Hope this helps

KK

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,741 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you