could i change the colour of status in JIRa service desk

image2017-3-21 8:54:59.png

Is there a way i could change the colour based on the status of the call ?

1 answer

This widget could not be displayed.

Hi Deepthi, when workflow statuses are created they are assigned to one of three work buckets - To Do, In Progress, Done. To Do are blue, In Progress yellow and Done are green. In theory you could recreate the statuses and change them to a different status colour but you'll need to create a new status with a similar name or delete the old one, create the new status with the new colour and then bulk change them (not recommended). 

 

What I would recommend is that you set up a queue based on the call status and encourage your agents to priortise the tickets using the priority field (if enabled) so you can see which of the calls of the same status are most important or prioritise by time lapsed already.

 

Hope this helps

KK

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

173 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you