control access to issues based on custom field?

We are planning a Jira project for our Technical Support team. we want all customer issues in this project but want each user to see only the issues entered by that user's company. I'm envisioning a Customer field that is automatically populated based on the current user's group. I'm hoping that when a user logs in to Jira, he/she sees only the issues with the Customer field set to his/her company.

Does that make sense? I will be having a consultant help with this, but this seems such a basic concept that I'd like to know it is possible before I go much further with the requirement gathering.


1 answer

1 accepted

This widget could not be displayed.
You need this More than company, it's based on reporter.

Thank you. I think that is what I needed. It's at least enough to get me the right set of questions for the consultants.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

565 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you