contact info in ticket

Hi,

is there any way to see contact info for customers in ticket like phone number, which company, e-mail?

At moment you could only see the disply-name of the person nothing else in ticket. And we could not insert the phone-number in master data for customer. The no field for this, only Fields for user-name, display-name, e-mail.

Thanks.

 

 

 

 

 

 

2 answers

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Hi,

 

I don't really understand what you need...

But, if you want their info, they'll need some fields during the ticket creation.

For this, you must create specific screen.

Damien.

This widget could not be displayed.

What i mean is info which person have called in ticket with phone number, organisation.... see pictures.

contact2.jpgcontact.jpg

 

This is what I'm missing in ticket and customer-administration.

Thanks.

Tatjana

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