contact info in ticket

Hi,

is there any way to see contact info for customers in ticket like phone number, which company, e-mail?

At moment you could only see the disply-name of the person nothing else in ticket. And we could not insert the phone-number in master data for customer. The no field for this, only Fields for user-name, display-name, e-mail.

Thanks.

 

 

 

 

 

 

2 answers

Hi,

 

I don't really understand what you need...

But, if you want their info, they'll need some fields during the ticket creation.

For this, you must create specific screen.

Damien.

What i mean is info which person have called in ticket with phone number, organisation.... see pictures.

contact2.jpgcontact.jpg

 

This is what I'm missing in ticket and customer-administration.

Thanks.

Tatjana

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