This can't be modified. You can see that as below, when timer is active.
This is related you calender defination and also issue can be paused when you're waiting response from customer.So, timer can be displayed correct remaining time. But it will not be correct if timer can showeded by datetime that timer is pause. eg. date time show due date as tomorrow, but timer is still pause in tomorrow. but timer show due date is 1d2h after timer is active
To clarify, you want the SLA Due Date to be displayed instead of a countdown to it, is this correct?
That is not yet possible but we do have a feature request for it:
I hope this helps, but let me know if I have misunderstood your request.
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