In service desk (hosted version) project, comments are now segregated by internal vs external visibility. That's OK for Service Desk projects, but would like the old functionality for non SD projects. or possibly even in SD projects where we might have different internal audiences.
below is the old method where we could specify comment visibility at the project role/group level (system setting)
here is the new method where the comment visibility is tuned specifically to Service Desk application.
Maybe I don't have something set up correctly? 1) I have a brand new hosted instance of JIRA. 2) In my Service Desk enabled projects I have the 'new' comments. 3) in my NON-Service Desk enabled projects I also have the 'new' comments. I would be OK if I could figure out how to turn on the 'old' comment style in the non-SD enabled projects. But... haven't seen how I can do that. (the 'old' comment style you're seeing above is actually captured from my old Cloud version of JIRA which does not have Service Desk. It's a completely separate instance) any additionhal help would be appreciated.
arg. just realized that someone else enabled SD on the project I was looking at and that's the cause of this particular issue (showing the SD style comment control) so scratch that part. I can live with this. although I need to figure out how to remove SD from a project next. :)
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