com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client

[Muraleetharan Ramaraj]

 ERROR [] Sending mailitem To='M.Ramaraj-ext@abc.com' Subject='(LI-48) Test 3' From='support.internet@abc.com' FromName='Ramaraj, Muraleetharan (Jira)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.19047.1613766606000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@3bf20346' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Error occurred in sending e-mail: To='M.Ramaraj-ext@abc.com' Subject='(LI-48) Test 3' From='support.internet@abc.com' FromName='Ramaraj, Muraleetharan (Jira)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.19047.1613766606000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@3bf20346' MessageId='null' ExcludeSubjectPrefix=false'
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender

[Nic Brough -Adaptavist-]

There is not a lot much to expand on here.  The last line of the error you have here really is telling us the core of the problem - the user sending the mail does not have permission to send mail. 

This will almost always be down to a misconfigured mail server, a sender that looks malicious, or one that is configured to be harsh on potential spam and has caught your user in the filters.

You'll need to talk to your email administrators and ask them why there is a block

[Ramaraj Muraleetharan]

Hi Nic Brough,

Thanks for your Email!

Jira application creates tickets from an Email id sample@abc.com for Project1.  Email Id sample@abc.com had been configured in SMTP server and Email is triggering successfully.

Now I need to create Jira tickets from an Email Id test@abc.com in Project2. Jira tickets are created successfully, but Email is not triggering because SMTP server been configured with sample@abc.com.

Can you please let me know how to handle this issue?

Note: I am using postfix SMTP configuration in Linux server 

Please let me know if you need any other details?

[Ramaraj Muraleetharan]

Hi Nic Brough,

Thanks for your Email!

Jira application creates ticket from an Email id "sample@abc.com" for Project Sample. SMTP server been configured with "sample@abc.com" and Email is triggering successfully.

I need to create Jira tickets for another project Hello from an Email Id "hello@abc.com". Jira tickets are created successfully but Email is not triggering for this project because SMTP server had been configured with "sample@abc.com".

Can you please let me know how to handle this issue?

I am using postfix SMTP server in Linux server.

Please let me know if you need any other information.

[Nic Brough -Adaptavist-]

I'd configure the smtp server to use the right address.

[Muraleetharan Ramaraj]

Sorry. I couldn't understand it. Can you please explain more?

[Nic Brough -Adaptavist-]

You said email is not being triggered because the smtp server had been configured with sample@abc.com - you should configure it to use the intended email address.

[Muraleetharan Ramaraj]

Hi Nic Brough,

Thanks for your Email! Finally it works fine.

How to send an Email to Non-Jira users after create an issues?

[Muraleetharan Ramaraj]

Can you please help?

[Nic Brough -Adaptavist-]

You will need an app that can generate emails without them being licenced users