checking group of a nonymous user

[Chaya Reddy nagella]

We have given anonymous users to log tickets. Givne contact name as a custom field. How to check user is in jira user group or external user, when the tickte is logged in with out logging in.

[Nic Brough -Adaptavist- · Accepted solution]

You can't.

Anonymous really does mean that you've not identified the user.

Assuming you have a "contact name", you then need to do some form of pattern matching against your user database - you'll need to decide how best to do that and then write something to implement it (bearing in mind whatever you write cannot be installed in OnDemand yet)