changing administrator and billing contact

Im the administrator of the site. 

I need to give all responsability of the site and billing to another person and im not able to find how to do that. 

First: Ii gave the other person administrator and site-admin rights But there is still "administrator" written beside my user in the user list. How can i change that to another user

Second: billing infos are under my user and my name. I tried to change it but all the field are gray... How can I transfert the billing contact to another user?

My final goal will be to transfert everything and delete my user. 

Thank you. 

2 answers

Hi Jocelyn, how are you today?

The '[Administrator]' beside your user is just a text. If you access User Management and edit your name you will be able to remove that and add it into another user. smile

To grant this user full admin permissions on the site, you need to add him/her into 'administrators' and 'site-admins' groups.

About the billing credentials associated with this account, you will need to raise a ticket with us ( asking our Sales team to make the changes. smile

Hope this helps!


@Jocelyn Briere - I'm having the same issues with the billing info. Did Elisa's hints below help? Did the Sales team help you out?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,088 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you