Our current service desk was created prior to the new service desk release and from what I can tell is the Basic service desk. I'd like to change it to the IT service desk. Is that possible?
As you are on Cloud, you should be running the JIRA Service Desk 3.1.0-OD-01. Feel free to visit the documentation and the Cloud SD latest release from here. If there's some unexpected changes, you can reach out to us through: https://support.atlassian.com/secure/Dashboard.jspa
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