is there any way that we can change the status if someone comment on the ticket?
Like if someone made a comment on any Ticket and the status automatically shows like "User Responded"? I tried to customize the workflow transition but i cant find a way to do this. Please help1
Its not working for me or may be i havent setup correctly. want - "if someone comment on any ticket, the status just shows to reporter "user responded" and if assignee reply to that comment" it should show to reporter or commenter as "Awaiting Response".... regardless of the workflow status.
Is this possible in JIRA?
It's working for me on several Jira instances, so yes, it's perfectly possible and you probably have not set it up correctly.
However, "it should show to reporter or commenter as "Awaiting Response".... regardless of the workflow status." is nonesense. If "Awaiting response" is a status, then you need to move into that status. You need to decide if that really is a status, or just a flag that is on the issue and not part of the workflow. If it's a non-status flag, then the auto-transition listener is of no use to you, and you need to find/write a listener that will set it separately and then work out something else that will remove it when necessary.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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