cascading drop down incompatibility

Bernard Clabots September 1, 2021

Hi,

   I made a form where I have a first selector for country, then a cascading choice for unit.
   All was fine for almost 2 years, until we decided to make this field mandatory.

1. When mandatory, it is OK to select just one level and leave the other empty. I see no possibility to enforce both levels

2. Slack integration is broken as soon as this field is mandatory.

3. While working for a work around, I figured out automation does not support this field.

Are there any plans to fix any of these? If at least it would work with automation, I could split the field in two fields that I make mandatory, then I update the cascaded field accordingly. As I wrote, we used that field from day 1, so I can't just split to 2 new fields as filtering e.g. will not work with older records.

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Nic Brough -Adaptavist-
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September 1, 2021

Yes, there's a long-standing known flaw with this field type:

  1. Atlassian have had this on their to-do list pretty much since cascading fields arrived in Jira (Well before Cloud was forked off).  It is still open, so they've not ruled it out, but we're still waiting to see any progress
  2. This isn't so much to do with the field, it's more that the Slack integration can't handle mandatory custom fields
  3. Automation is limited in how it can work with the field, yes.  What exactly were you trying to do that it has failed you on?
Bernard Clabots January 21, 2022

Regarding 3, just trying to copy the value from another field to the cascading drop down, so I could circumvent the issue.

Nic Brough -Adaptavist-
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January 21, 2022

You can only copy the value of a field between fields of the same type and content.  With a cascading-select, this means you can only copy a value when you're going to the same field on a different issue!

Cascading fields don't actually have two parts, when you look in the database, there's a single value stored!

And, as you've found, Automation has not yet been written to understand that.

You'll need to use one of the scripting apps that can support code to read them in the way you want to use them.

Monika Marko
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May 17, 2024

Has this issue been resolved? Did Atlassian figure out a way on how to ignore the slack inability to read mandatory cascading custom fields? 

Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2024

Welcome to the Atlassian Community!

Atlassian can't fix it, it's up to Slack to provide a way to enable the authors of the slack integration to code for it.

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