cant login in JIRA Edited

cant login

2 answers

1 vote
Stephen Sifers Community Champion Apr 25, 2017

Login problems to Atlassian services Subscribe
Update - Our engineering teams are still working on having our Atlassian Account services recovered. This is currently our highest priority and we will provide an update as more details come available.
Apr 25, 10:06 UTC
Investigating - We are investigating ongoing problems with Atlassian account preventing users to login to Atlassian services.
Apr 25, 07:24 UTC

 

http://status.atlassian.com/

There could be 'n' number of reasons depends on your configurations,

1. They are not present in the defined jira-user groups

2. They might be in different directory, if the authentication is delegated. 

etc.

 

First of all is it Cloud or Server version ? 

Could you spread some light on the authentication mechanism you are using ? 

We're on the Cloud version, and everyone has been set up for some time so they have the right permisions. We could log in fine yesterday. 

We just go to the normal cloud login page. 

 

I've logged a support ticket - I think it might be an issue on Jira...?

Seems like there is an issue with Atlassian ID as well, I am unable to login in Atlassian ID. So, it might be issue with them. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

639 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you