cannot view Comments on typing

Hi All

One of my users cannot view his comments on jira when he is typing. Any idea what might be going wrong.

He mentioned that he can type in the comment box when updating or creating a bug/task, but none of the typing shows up as he is typing. once he clicks on Add, the comment shows up in the updated bug. but since he can’t see any of the words while typing, it’s pretty hard to make a readable comment longer than a couple of words.

I personally feel it may be something to do with screen resolution but wanted to confirm with you all to rule out a jira problem.


1 answer

1 accepted

Maybe it's related to the browser he's using?

It was indeed an browser issue. When he tested with chrome it worked. Thanks Peter


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot