We have a service desk setup but none of the service desk team members can see requests in the service desk view only the project view. They are members of the service-desk-agents group we have setup.
If I'm understanding correctly, you create some issues using JIRA UI on the Service Desk project, but you were not able to find these same issues on the Customer Portal, is that right ? If so, notice that if a ticket does not contain the Service Desk Request Type, the user will not be possible to check this issue on the Customer Portal (Edit the issue and ensure to set this option and re-check the Customer Portal).
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