cannot see requests in service desk

We have a service desk setup but none of the service desk team members can see requests in the service desk view only the project view.  They are members of the service-desk-agents group we have setup.

2 answers

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Paulo Hennig Atlassian Team Aug 20, 2015

Hello Linda,

If I'm understanding correctly, you create some issues using JIRA UI on the Service Desk project, but you were not able to find these same issues on the Customer Portal, is that right ? If so, notice that if a ticket does not contain the Service Desk Request Type, the user will not be possible to check this issue on the Customer Portal (Edit the issue and ensure to set this option and re-check the Customer Portal).

Thanks for the response.  Turns out this is a browser issue.  The new navigation does not work in the latest version of Firefox.

Paulo Hennig Atlassian Team Aug 21, 2015

Glad to hear you found the root cause :)

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