Two things come to mind that might be the cause of this:
Give those a peek and let me know!
Sorry for the late reply, I've been away on business.
I have been using JIRA for a number of years, but not the cloud based version. I'm assuming the cloud based version always reflects the latest release, so maybe I'm missing something.
Sadly we are at the stage now where we are considering having to revert back to good old post-it notes.
Hey Jon, no problem!
Here's another thing to check that may cause this issue. Under the configuration for your board, (Board -> Configure -> General -> Filter), make sure that the JQL query is using Rank, specifically Rank Ascending. For example:
project = "SOMEPROJECT" ORDER BY Rank ASC
When you create a board it should do this automatically, but there's a chance that it was accidentally removed. Especially if other people in your org have access to modify the filter that the board is using.
Try that and let me know!
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