cannot create new dashboard

I cannot create new dashboard in our JIRA. Doing "Dashboards" -> "Manage Dashboards" -> "Create new dashboard" returns HTTP 404. Other functionality seems to work fine. I didn't find any errors or exceptions in log files (catalina.out and atlassian-jira-sql.log).

 

In our setup JIRA sits behinds HTTPS proxy. Connector has scheme="https", proxyName, and proxyPort configured, pointing to the proxy (found in other issues these settings can be important). I also double checked permissions on JIRA's home directory, all files belong to JIRA user.

1 answer

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Shayne Covey Atlassian Team Apr 02, 2015

You may want to try bypassing the proxy server by connecting to JIRA at ipAddress:portNumber to see if the problem still occurs.

You'll need to have a non-proxy/SSL connector in your JIRA-INSTALL/conf/server.xml file in order to do so - if you don't have one, here's the default connector from the latest version of JIRA:

<Connector port="8080"
                   maxThreads="150"
                   minSpareThreads="25"
                   connectionTimeout="20000"
                   enableLookups="false"
                   maxHttpHeaderSize="8192"
                   protocol="HTTP/1.1"
                   useBodyEncodingForURI="true"
                   redirectPort="8443"
                   acceptCount="100"
                   disableUploadTimeout="true"/>

After adding that connector to your server.xml file, JIRA will need to be restarted in order for the connector to go into effect.

If you're able to create the new dashboard that way, then there's likely something going wrong at the proxy level.

If not, you may want to raise a ticket at https://support.atlassian.com/ for further assistance.

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