I am new to JIRA. I just implemented servicedesk for testing and created some customers. We all can create ticket and have some basic options to edit the ticket like add comment and stuff, but no one has option to close the ticket (including myself). Can someone tell me where are permissions for that? Customers are member of servicedesk customers group.
I can login as admin in JIRA admin portal and see all the options there for any ticket.
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