cannot change timezone v5.1.8

We seem to be having an issue in one of our older instances, where a customer gets an error when trying to update their time zone.

System Error

A system error has occurred.

If this problem persists, please contact your JIRA administrators.

Otherwise, please create a support issue on our support system athttp://support.atlassian.com with the following information:

  1. a description of your problem
  2. cut & paste the error and system information found below

Cause: 
java.lang.NullPointerException

Stack Trace: [hide]

java.lang.NullPointerException
        at sun.util.calendar.ZoneInfoFile.readZoneInfoFile(ZoneInfoFile.java:1024)
        at sun.util.calendar.ZoneInfoFile.createZoneInfo(ZoneInfoFile.java:578)
        at sun.util.calendar.ZoneInfoFile.getZoneInfo(ZoneInfoFile.java:548)
        at sun.util.calendar.ZoneInfo.getTimeZone(ZoneInfo.java:608)
        at java.util.TimeZone.getTimeZone(TimeZone.java:469)
        at java.util.TimeZone.getTimeZone(TimeZone.java:465)
        at com.atlassian.jira.timezone.TimeZoneServiceImpl.validateTimeZoneId(TimeZoneServiceImpl.java:181)
        at com.atlassian.jira.timezone.TimeZoneServiceImpl.setUserDefaultTimeZone(TimeZoneServiceImpl.java:258)
        at com.atlassian.jira.timezone.TimeZoneServiceCachingDecorator.setUserDefaultTimeZone(TimeZoneServiceCachingDecorator.java:46)
        at com.atlassian.jira.web.action.user.UpdateUserPreferences.doExecute(UpdateUserPreferences.java:328)
        at webwork.action.ActionSupport.execute(ActionSupport.java:165)
        at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82)
        at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
        at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
        at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
        at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
        at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:221)
        at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:150)
        at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:153)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:22)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:103)
        at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:87)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
        at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
        at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:124)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:60)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.quisapps.jira.fieldsecurity.filter.FieldSecurityFilter.doFilter(FieldSecurityFilter.java:117)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:234)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:169)
        at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
        at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:738)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:80)
        at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.labs.remoteapps.util.http.bigpipe.RequestIdSettingFilter.doFilter(RequestIdSettingFilter.java:22)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)
        at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)
        at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:615)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Thread.java:682)

Referer URL: https://support.ariservices.com/secure/ViewProfile.jspa

Build Information: 
Uptime : N/A
Version : 5.1.8
Build Number : 787
Build Date : Mon Oct 29 00:00:00 UTC 2012
Build Revision : 823790ce17da57e7ed0220e49723c7b00a6d54dc
Atlassian Partner : null
Installation Type : Standalone
Server ID : Contact your Administrator to discover this property value.
Last Upgrade : 28/Feb/14 10:46 AM (v5.1.6#785)

Server Information: 
Application Server: Apache Tomcat/6.0.35
Servlet Version: 2.5

File Paths:
Contact your System Administrator to discover file path information.

Memory Information:
Total Memory: 682 MB
Free Memory: 374 MB
Used Memory: 308 MB
Total PermGen Memory: 256 MB
Free PermGen Memory: 14 MB
Used PermGen Memory: 241 MB

System Information:
System Date : Wednesday, 17 Jun 2015
System Time : 17:02:16 +0000
Current Working Directory : Contact your System Administrator to discover this property value.
Java Version : 1.6.0_91
Java Vendor : Sun Microsystems Inc.
JVM Version : 1.0
JVM Vendor : Sun Microsystems Inc.
JVM Implementation Version : 20.91-b07
Java Runtime : Java(TM) SE Runtime Environment
Java VM : Java HotSpot(TM) 64-Bit Server VM
User Name : jira
User Timezone : UTC
User Locale : English (United States)
System Encoding : utf-8
Operating System : Linux 2.6.32-431.3.1.el6.x86_64
OS Architecture : amd64
Application Server Container : 
Database type : postgres72
Database JNDI address : postgres72 jdbc:postgresql://127.0.0.1:5432/jira_prod_516
Database URL : Hidden
Database version : 8.4.20
Database driver : PostgreSQL Native Driver PostgreSQL 9.0 JDBC4 (build 801)
External user management : OFF
JVM Input Arguments : Contact your System Administrator to discover this property value.

Language Info:

Installed languages:

English (UK)
English (United States)
French (France)
German (Germany)
Japanese (Japan)
Spanish (Spain)

Default language:

English (United States) - System Default

Request Information:
- Request URL: https://support.ariservices.com/500page.jsp
- Scheme: https
- Server: support.ariservices.com
- Port: 443
- URI: /500page.jsp
- Context Path: 
- - Servlet Path: /500page.jsp
- - Path Info: null
- - Query String: 

Request Attributes
- javax.servlet.forward.request_uri : /secure/UpdateUserPreferences.jspa
- javax.servlet.forward.context_path : 
- javax.servlet.forward.servlet_path : /secure/UpdateUserPreferences.jspa
- javax.servlet.forward.path_info : /500page.jsp
- jira.request.time.micros : 0
- com.newrelic.agent.TRANSACTION_NAME : /*.jspa
- atlassian.core.seraph.original.url : /secure/UpdateUserPreferences.jspa
- javax.servlet.error.servlet_name : action
- com.atlassian.jira.web.filters.JiraFirstFilter_alreadyfiltered : true
- com.atlassian.gzipfilter.GzipFilter_already_filtered : true
- loginfilter.already.filtered : true
- com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
- jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@4491d5e0
- com.atlassian.jira.web.filters.JiraLastFilter_alreadyfiltered : true
- com.atlassian.jira.web.filters.accesslog.AccessLogFilter_already_filtered : true
- jira.request.username : terry.koh
- javax.servlet.error.request_uri : /secure/UpdateUserPreferences.jspa
- com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter_already_filtered : true
- jira.webwork.cleanup : false
- com.atlassian.labs.botkiller.BotKillerFilter : true
- jira.request.start.millis : 1434560536955
- com.atlassian.jira.web.filters.accesslog.AccessLogRequestInfoexit.called : true
- jira.request.assession.id : 4xi80c
- os_securityfilter_already_filtered : true
- com.atlassian.jira.web.filters.JiraPostEncodingFilter_alreadyfiltered : true
- jira.session.max.inactive.interval : 18000
- javax.servlet.error.message : 
- jira.session.last.accessed.time : 1434560524096
- webwork.result : Value stack =========== =========== 
- com.atlassian.seraph.auth.LoginReason : OK
- jira.request.id : 1022x731078x2
- javax.servlet.error.status_code : 500
- com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered : true
- javax.servlet.error.exception : javax.servlet.ServletException: java.lang.NullPointerException

Request Logging
0 log statements generated by this request:

Listeners
 - Issue Assignment Listener(com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener) 
 - Issue Index Listener(com.atlassian.jira.event.listeners.search.IssueIndexListener) 
 - Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener) 

Services
 - Auto Close (com.atlassian.jira.jelly.service.JellyService)
   - Delay: 120 minutes
 - DDNS Support (com.atlassian.jira.service.services.mail.MailFetcherService)
   - Delay: 1 minutes
 - Internal Escalations(com.atlassian.jira.service.services.mail.MailFetcherService)
   - Delay: 1 minutes
 - Mail Queue Service(com.atlassian.jira.service.services.mail.MailQueueService)
   - Delay: 1 minutes
 - NotificationCacheUpdateJob-job(com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
   - Delay: 1440 minutes
 - PluginLicenseExpiryJob-job(com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
   - Delay: 1440 minutes
 - SUP - Add comments(com.atlassian.jira.service.services.mail.MailFetcherService)
   - Delay: 1 minutes
 - Service Provider Session Remover(com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
   - Delay: 480 minutes
 - Service Provider Token Remover(com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
   - Delay: 480 minutes
 - com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job(com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
   - Delay: 1 minutes
 - com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor(com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
   - Delay: 5 minutes
 - com.onresolve.jira.groovy.canned.admin.EscalationService:job(com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
   - Delay: 1 minutes

Plugins
 - ActiveObjects Plugin - OSGi Bundle 0.19.7 - Plugin by Atlassian
   - Enabled
 - Admin Menu Sections 1.0 - Plugin by Atlassian
   - Enabled
 - All comments custom field type 1.1.0 - Plugin by SkyIT s.r.l.
   - Enabled
 - Apache HttpClient OSGi bundle 4.0 - Plugin by Apache Software Foundation
   - Enabled
 - Apache HttpCore OSGi bundle 4.0 - Plugin by Apache Software Foundation
   - Enabled
 - Applinks Product Plugin 3.7.3 - Plugin by Atlassian
   - Enabled
     - build: 10
 - Atlassian - Administration - Quick Search - JIRA 1.0 - Plugin by Atlassian
   - Enabled
 - Atlassian Bot Session Killer 1.7.1 - Plugin by Atlassian
   - Enabled
 - Atlassian Embedded Crowd - Administration Plugin 1.4.3 - Plugin by Atlassian
   - Enabled
 - Atlassian Gadgets OAuth Service Provider Plugin 3.2.0-m2-2 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Admin Summary Component 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Application Properties 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Closure Template Renderer 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Common AppLinks Based Issue Link Plugin5.1.8 - Plugin by ${project.organization.name}
   - Enabled
 - Atlassian JIRA - Plugins - Confluence Link 5.1.8 - Plugin by ${project.organization.name}
   - Enabled
 - Atlassian JIRA - Plugins - Gadgets Plugin 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Header Plugin 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Invite User 1.5 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Issue Navigation 1.0.55 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Issue Web Link 5.1.8 - Plugin by ${project.organization.name}
   - Enabled
 - Atlassian JIRA - Plugins - Look And Feel Logo Upload Plugin 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Mail Plugin 5.1.8 - Plugin by ${project.organization.name}
   - Enabled
 - Atlassian JIRA - Plugins - My JIRA Home 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - OAuth Consumer SPI 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - OAuth Service Provider SPI 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Project Config Plugin 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Quick Edit Plugin 1.0.52 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - REST Plugin 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - Remote JIRA Link 5.1.8 - Plugin by ${project.organization.name}
   - Enabled
 - Atlassian JIRA - Plugins - SAL Plugin 5.1.8 - Plugin by Atlassian Software Systems
   - Enabled
 - Atlassian JIRA - Plugins - Share Content Component 5.1.8 - Plugin by Atlassian
   - Enabled
 - Atlassian JIRA - Plugins - View Issue Panels 5.1.8 - Plugin by ${project.organization.name}
   - Enabled
 - Atlassian OAuth Admin Plugin 1.4.1 - Plugin by Atlassian
   - Enabled
 - Atlassian OAuth Consumer Plugin 1.4.1 - Plugin by Atlassian
   - Enabled
 - Atlassian OAuth Consumer SPI 1.4.1 - Plugin by Atlassian
   - Enabled
 - Atlassian OAuth Service Provider Plugin 1.4.1 - Plugin by Atlassian
   - Enabled
 - Atlassian OAuth Service Provider SPI 1.4.1 - Plugin by Atlassian
   - Enabled
 - Atlassian REST - Module Types 2.6.5.1 - Plugin by Atlassian
   - Enabled
 - Atlassian Remote Apps - Plugin 0.4.518 - Plugin by Atlassian
   - Enabled
 - Atlassian Soy Templates - Plugin 1.1.3 - Plugin by Atlassian
   - Enabled
 - Atlassian Template Renderer API 1.4.2 - Plugin by Atlassian
   - Enabled
 - Atlassian Template Renderer Velocity 1.6 Plugin 1.4.2 - Plugin by Atlassian
   - Enabled
 - Atlassian UI Plugin 3.7-m6 - Plugin by Atlassian
   - Enabled
 - Atlassian Universal Plugin Manager - Plugin License Storage plugin 2.7.4 - Plugin by Atlassian
   - Enabled
 - Atlassian Universal Plugin Manager Plugin 2.1.5 - Plugin by Atlassian Pty Ltd
   - Enabled
 - Behaviour Plugin 0.5.3 - Plugin by OnResolve Ltd
   - Enabled
 - Content Link Resolvers Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Crowd REST API 1.0 - Plugin by Atlassian Software Systems
   - Enabled
 - Crowd REST API 1.0 - Plugin by Atlassian Software Systems
   - Enabled
 - Crowd System Password Encoders 1.0 - Plugin by Atlassian Software Systems
   - Enabled
 - Custom Field Types & Searchers 1.0 - Plugin by Atlassian
   - Enabled
 - Email This Issue Plugin 5.3.3.3 - Plugin by META-INF KFT
   - Enabled
     - configure.url: /secure/admin/configureEmailThisIssue.jspa
     - plugin-banner: resources/images/jeti-banner.png
     - vendor-logo: resources/images/meta-inf-logo.png
     - plugin-logo: resources/images/jeti-logo.png
     - vendor-icon: resources/images/meta-inf-icon.gif
     - atlassian-licensing-enabled: true
 - Embedded Gadgets Plugin 3.2.0-m2-2 - Plugin by Atlassian
   - Enabled
 - English (United Kingdom) Language Pack 5.1.8 - Plugin by Atlassian
   - Enabled
 - English (United States) Language Pack 5.1.8 - Plugin by Atlassian
   - Enabled
 - Field Security Plugin 1.4.10_51 - Plugin by quisapps.com
   - Enabled
 - FishEye Plugin 5.0.14 - Plugin by Atlassian Software Systems
   - Enabled
 - Gadget Dashboard Plugin 3.2.0-m2-2 - Plugin by Atlassian
   - Enabled
 - Gadget Directory Plugin 3.2.0-m2-2 - Plugin by Atlassian
   - Enabled
 - Gadget Spec Publisher Plugin 3.2.0-m2-2 - Plugin by Atlassian
   - Enabled
 - HipChat 1.1.10 - Plugin by Atlassian
   - Enabled
     - configure.url: /secure/admin/HipChatConfiguration!default.jspa
 - ICU4J 3.8.0.1 - Plugin by Atlassian Pty Ltd
   - Enabled
 - Issue History Collector 1.2 - Plugin by Andrey Markelov
   - Enabled
     - configure.url: /secure/DataCollectorConfiguration.jspa
     - vendor-logo: images/vendor72.png
     - plugin-icon: images/time32.jpg
     - plugin-banner: images/jmwe.banner.png
     - plugin-logo: images/time144.jpg
     - vendor-icon: images/vendor32.png
 - Issue Operations Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Issue Tab Panels Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Issue Views Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Issue merger for JIRA 1.0.3-JIRA5 - Plugin by Vehas and Verhas Software Craftsmen Ltd.
   - Enabled
 - JDOM DOM Processor 1.0.0 - Plugin by SpringSource
   - Enabled
 - JIRA Active Objects SPI implementation 0.19.7 - Plugin by Atlassian Software Systems
   - Enabled
 - JIRA Activity Stream Plugin 5.1.6 - Plugin by Atlassian
   - Enabled
 - JIRA Bamboo Plugin 5.1.6 - Plugin by Atlassian Software Systems Pty Ltd
   - Enabled
     - configure.url: /secure/admin/jira/ViewBambooApplicationLinks.jspa
 - JIRA Charting Plugin 1.10 - Plugin by Atlassian
   - Enabled
 - JIRA Footer 1.0 - Plugin by Atlassian
   - Enabled
 - JIRA French (France) Language Pack 5.1.7-v2r2159-2012-10-18 - Plugin by Atlassian Community
   - Enabled
 - JIRA German (Germany) Language Pack 5.1.7-v2r5576-2012-10-15 - Plugin by Atlassian Community
   - Enabled
 - JIRA Importers Plugin (JIM) 5.0.4 - Plugin by Atlassian
   - Enabled
 - JIRA Issue Collector Plugin 1.1.2 - Plugin by Atlassian
   - Enabled
 - JIRA JSON-RPC Plugin 1.0.4 - Plugin by Atlassian Software
   - Enabled
 - JIRA Japanese (Japan) Language Pack 5.1.7-v2r13743-2012-10-15 - Plugin by Atlassian Community
   - Enabled
 - JIRA Monitoring Plugin 05.5 - Plugin by Atlassian
   - Enabled
 - JIRA Spanish (Spain) Language Pack 5.1.7-v2r11634-2012-10-15 - Plugin by Atlassian Community
   - Enabled
 - JIRA Streams Inline Actions Plugin 5.1.6 - Plugin by Atlassian Software Systems Pty Ltd
   - Enabled
 - JIRA Suite Utilities 1.3.5 - Plugin by beecom AG
   - Enabled
 - JIRA Time Zone Detection plugin 1.5 - Plugin by Atlassian
   - Enabled
 - JIRA Timesheet Reports and Gadgets Plugin 2.7.9.3 - Plugin by Andriy Zhdanov
   - Enabled
     - configure.url: /secure/TimesheetConfiguration!default.jspa
     - plugin-icon: images/timesheet-plugin-icon.png
     - plugin-banner: images/timesheet-plugin-banner.png
     - plugin-logo: images/timesheet-plugin-logo.png
     - atlassian-licensing-enabled: true
 - JIRA Toolkit Plugin 0.34.5 - Plugin by Atlassian
   - Enabled
 - JIRA Usage Hints 1.0 - Plugin by Atlassian
   - Enabled
 - JIRA Welcome Plugin 1.1.10 - Plugin by Atlassian
   - Enabled
 - JIRA iCalendar Plugin 1.1 - Plugin by Atlassian
   - Enabled
 - JQL Functions 1.0 - Plugin by Atlassian
   - Enabled
 - JSON Library 20070829.0.0.1 - Plugin by Atlassian Pty Ltd
   - Enabled
 - Keyboard Shortcuts Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Neko HTML 1.9.12.1 - Plugin by Atlassian Pty Ltd
   - Enabled
 - Opensocial Plugin 3.2.0-m2-2 - Plugin by Atlassian
   - Enabled
 - Preset Filters Sections 1.0 - Plugin by Atlassian
   - Enabled
 - Project Panels Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Project Role Actors Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - ROME, RSS and atOM utilitiEs for Java 1.0 - Plugin by Sun Microsystems
   - Enabled
 - ROME: RSS/Atom syndication and publishing tools 0.9.0 - Plugin by SpringSource
   - Enabled
 - RPC JIRA Plugin 5.1.3 - Plugin by Atlassian
   - Enabled
 - Renderer Component Factories Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Renderer Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Reports Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Script Runner 2.1.15 - Plugin by Jamie Echlin Ltd
   - Enabled
     - atlassian-licensing-enabled: false
 - Streams API 5.1.6 - Plugin by Atlassian
   - Enabled
 - Streams Core Plugin 5.1.6 - Plugin by Atlassian Software Systems Pty Ltd
   - Enabled
 - Streams Inline Actions Plugin 5.1.6 - Plugin by Atlassian Software Systems Pty Ltd
   - Enabled
 - Streams Plugin 5.1.6 - Plugin by Atlassian Software Systems Pty Ltd
   - Enabled
 - Streams SPI 5.1.6 - Plugin by Atlassian
   - Enabled
 - Streams Third Party Provider Plugin 5.1.6 - Plugin by Atlassian
   - Enabled
 - Support Tools Plugin 3.5.10 - Plugin by Atlassian Support
   - Enabled
 - Top Navigation Bar 1.0 - Plugin by Atlassian
   - Enabled
 - User Format 1.0 - Plugin by Atlassian
   - Enabled
 - User Navigation Bar Sections 1.0 - Plugin by Atlassian
   - Enabled
 - User Profile Links 1.0 - Plugin by Atlassian
   - Enabled
 - User Profile Panels 1.0 - Plugin by Atlassian
   - Enabled
 - View Project Operations Sections 1.0 - Plugin by Atlassian
   - Enabled
 - Wallboard Plugin 1.8.4 - Plugin by Atlassian
   - Enabled
 - Web Resources Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Webwork Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - Workflow Designer Plugin 2.6.13 - Plugin by Atlassian
   - Enabled
 - Workflow Plugin 1.0 - Plugin by Atlassian
   - Enabled
 - jira-help-tips 0.22 - Plugin by Atlassian
   - Enabled

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