cannot attach screenshot in jira?


5 answers

Well, you should be able to. Are you having some problem while trying to add the screenshot?



0 votes
Joseph Pitt Community Champion Apr 27, 2015

You may not have the correct permission. Check the add attachment permission.

hi Teilor, yes, having problem while trying to attach screenshot. Worked until we upgraded to java 8 from java 7 update 35.

Can you give more details? Do you see any error messages? Are you trying to just add a attachment in JIRA or using JIRA Capture?

You can try using a different browser maybe, or clearing the caches and cookies and disabling the add-ons of your browser in order to stave off any compatibility problems you might be facing.

However, as Tailor mentioned you should be able to do it.

Joe also said about the specific project permission, did you confirm you have it?

Under the Supported Platforms doc there's a warning about some JAVA 8 versions that are not recommended to use, are you perhaps under any of these versions?

If none of that help, please let us know if there's any information on your JIRA logs.
Feel free to raise a aupport request at Atlassian Support in the JIRA project.



Thank you all. Opened ticket JSP-229478

0 votes


Please see this thread, as I suspect this may be the same problem:


Depending on the version of JIRA you are using, and what browser you are using, this add-on may help:

If you are using Firefox, Chrome or IE 11 and JIRA 6.0.5 - 6.2.4, you can install it. If you are using JIRA 6.2.5+, you can simply use the other browsers as this is already bundled now. smile

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,115 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you