We are wanting to know if we can send e:mails directly into the JIRA service desk and set up an auto-response to the client e:mails to acknowledge receipt? Or some type of workflow like this directly from our client support team e:mail?
I believe so. I have not tried it out myself though. SD seems to have many nuisances to using it.
Read the introduction section
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot