can you send emails directly into JIRA service desk

We are wanting to know if we can send e:mails directly into the JIRA service desk and set up an auto-response to the client e:mails to acknowledge receipt?   Or some type of workflow like this directly from our client support team e:mail?

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I believe so.   I have not tried it out myself though.  SD seems to have many nuisances to using it.

Read the introduction section

https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+the+email+channel

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