It is worth reviewing this page https://confluence.atlassian.com/servicedeskcloud/managing-access-to-your-service-desk-732528940.html if you have not already done so as it describes the different ways of managing access.
Essentially a user who only creates tickets in service desk does not get setup as a JIRA user but they will only have access to the service desk view of the ticket. In this way you have unlimited Service Desk users regardless of your JIRA licence.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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