can user without jira access create and comment on service desk tickets?

Does logging in to service desk create an account with JIRA access for each user creating tickets in service desk ?

1 answer

This widget could not be displayed.

It is worth reviewing this page https://confluence.atlassian.com/servicedeskcloud/managing-access-to-your-service-desk-732528940.html if you have not already done so as it describes the different ways of managing access.

Essentially a user who only creates tickets in service desk does not get setup as a JIRA user but they will only have access to the service desk view of the ticket.  In this way you have unlimited Service Desk users regardless of your JIRA licence.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

211 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you