can user without jira access create and comment on service desk tickets?

Does logging in to service desk create an account with JIRA access for each user creating tickets in service desk ?

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It is worth reviewing this page if you have not already done so as it describes the different ways of managing access.

Essentially a user who only creates tickets in service desk does not get setup as a JIRA user but they will only have access to the service desk view of the ticket.  In this way you have unlimited Service Desk users regardless of your JIRA licence.

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