can't reach billing with our licences to pay `reilzjira` domain

Hi,

We urgently needed to pay for JIRA, but i can't do this.

Twicely strange thing - i've created our JIRA account https://reilzjira.atlassian.net/ and can't reach our account.

4 answers

0 vote

What do you mean by "I can't do this"?  What is wrong on your Atlassian account when you go to my.atlassian.com ?

http://recordit.co/j9hrzCNalo
I've tested with my temporary account, and i don't have any trouble to add billing details.
But when i trying to access our TEAM jira domain with support@onlypproperty.com i can't see any licences

Yes, that's because you haven't got any licences in the onlypproperty one.  You need to log in with the user who set up reilzjira

testing my ability to make replies (found 3rd bug in jira)

So, Dear Nic,

It's terrible, i found such thee unpleasant bugs in jira.

My previous post to this thread was declined w/o option to save (undo).

Ok,

Trying to explain again in written.

 

---

I've found, that the issue may be caused by this mistake
When i just enrolled an account i used support@only*p*property.com - probably!
instead of support@onlyproperty.com

how i found it → chrome form suggestion
https://yadi.sk/i/zogV05nbrSPJ4

then i tested Remind password feature, and it looks jira cloud system know this email
https://yadi.sk/i/d0eXtAqBrSPME

Now i'm trying to access with support@onlypproperty.com (using password), jira says - `yes, i know you, but please verify your email`

For sure, it's impossible, we don't own such domain, and it's free to be registered
https://www.godaddy.com/domains/searchresults.aspx?checkAvail=1&domainToCheck=onlypproperty.com

So i ask you to make this correction → change administrative email from support@onlyp*p*roperty.com to support@onlyproperty.com

So i can pay
Thank you

Mmm, I see no bugs, just that you've put the wrong information into the accounts.

0 vote

Ok, so you've worked out that you have another account that was used.

We're not support, we can't change things for you, we're end-users like yourself.  You'll need to ask https://support.atlassian.com to change the email addresses.

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