can't re-create an account (OnDemand)

I can't re-create an account in OnDemand instance. How to reproduce.
1. Create a user.
2. Delete it.
3. Try to re-create it again with the same email address. 
"There is already an account with the provided email address " error is displayed. 
I believe this is wrong because the account has been deleted.
Don't ask me why I deleted the user instead of editing its details smile I was just stupid.

2 answers

1 accepted

1 vote
Accepted answer

Hi there,

Have you really deleted the user of just deactivated it?

Deleting the user should cause JIRA to remove all entries from the user, so this message being displayed is somewhat a bug, but if you disabled the user, then you can re-enable it by selecting your User Management to display Inactive Users and activate the user again.

If this does not apply to you, you can let me know your instance URL and the username so I can verify this behaviour for you.

Also, please feel free to raise a Support Ticket at Atlassian Support:


Yes, I deactivated it actually. 

Thanks a bunch for your help.

Glad I was able to help!

Could you please mark this as a correct answer?

Sure. Looks done.

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