can't re-create an account (OnDemand)

I can't re-create an account in OnDemand instance. How to reproduce.
1. Create a user.
2. Delete it.
3. Try to re-create it again with the same email address. 
"There is already an account with the provided email address " error is displayed. 
I believe this is wrong because the account has been deleted.
Don't ask me why I deleted the user instead of editing its details smile I was just stupid.

2 answers

1 accepted

This widget could not be displayed.

Hi there,

Have you really deleted the user of just deactivated it?

Deleting the user should cause JIRA to remove all entries from the user, so this message being displayed is somewhat a bug, but if you disabled the user, then you can re-enable it by selecting your User Management to display Inactive Users and activate the user again.

If this does not apply to you, you can let me know your instance URL and the username so I can verify this behaviour for you.

Also, please feel free to raise a Support Ticket at Atlassian Support:


This widget could not be displayed.

Yes, I deactivated it actually. 

Thanks a bunch for your help.

Glad I was able to help!

Could you please mark this as a correct answer?

Sure. Looks done.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

172 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you