can't add email address to user

Hi,

I imported 2 project that we have in BitBucket, this created that I had 2 users (the Atlasssian one and the BitBucket one), so in order to be left with only 1 user I deleted the Atlasssian user and left with the BitBucket user (because it was connected to all the tickets that I imported form BitBucket).
But now I have a user that has "undefined" in is email address.
When I try to edit this user in order to add an email address to it I get the following error message:
"Unfortunately you cannot rename yourself."

But I'm NOT trying to change my username at all.

Please help me

1 answer

Hey Shlomi,

 

I've already seen this issue before and I'm afraid that it can only be fixed by directly updating the database. Since you're a Cloud user, I'd suggest you to raise a ticket at support.atlassian.com so we can take a look at it.

 

Cheers,

Jose

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