can't add email address to user

Hi,

I imported 2 project that we have in BitBucket, this created that I had 2 users (the Atlasssian one and the BitBucket one), so in order to be left with only 1 user I deleted the Atlasssian user and left with the BitBucket user (because it was connected to all the tickets that I imported form BitBucket).
But now I have a user that has "undefined" in is email address.
When I try to edit this user in order to add an email address to it I get the following error message:
"Unfortunately you cannot rename yourself."

But I'm NOT trying to change my username at all.

Please help me

1 answer

This widget could not be displayed.

Hey Shlomi,

 

I've already seen this issue before and I'm afraid that it can only be fixed by directly updating the database. Since you're a Cloud user, I'd suggest you to raise a ticket at support.atlassian.com so we can take a look at it.

 

Cheers,

Jose

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 12 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

39 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you