can my customers get reports at jira service desk ?

 

1 answer

1 votes
Paulo Hennig Atlassian Team Dec 09, 2015

Hey Ala'a,

I'm afraid to say that your customers don't have access to the reports, but thinking about any other possibility to that, you can create a filter subscription to send your selected filter  to your agents where they can review and forward to your customers.

https://confluence.atlassian.com/jira/receiving-search-results-via-email-185729664.html

Than you Paulo, as I understood from your reply, JIRA service desk customers cant get statistical that indicate vendor's response time and other info directly form the portal 

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