• Community
  • Products
  • Jira
  • Questions
  • can an automated reply be sent to the sender with the issue number when issue gets created in Jira using the mail handler functionality?

can an automated reply be sent to the sender with the issue number when issue gets created in Jira using the mail handler functionality?

Hi,

We are using JIRA mail handler to create issues in our Project. I wanted to know whether there is any way out to send an automated reply to the sender of the mail along with the issue number of the issue generated by his/her mail.

It is just like an intimation to the sender that the mail he sent to the mailbox has been converted into a JIRA ticket.

Please let me know, if this is a possibility in Jira.

Regards,

Nikita

3 answers

Could you use https://confluence.atlassian.com/adminjiraserver071/creating-a-notification-scheme-802592629.html and create a Notification Scheme with Event = Issue Created and Recipient = Reporter? This is what I want to try.

Yes, this is possible. Copy your current notification scheme and edit the copy. For the event "Issue Created" click on "Add" and add the "Reporter" to the event. Now assign the new scheme to your project and you are done.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

149 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you