I have a ticket number provided to me by a team and i am unable to locate the ticket. When I put in the number, it says the ticket is not found. I know the numbers count up in sequence as tickets are created, but this ticket number doesn't appear to exist and there are many more tickets that do exist that have much higher numbers. I am baffled.
There are a couple of ways:
I'd check with the team to to have them verify why you can't see it.
My vote is for number 1. It is quite possible to completely Delete an issue in JIRA with only recourse being recovery from a backup.
If you have a backup with the issue still intact, you can reportedly spin up another instance from the backup, export the issue and import into your production instance (or you can just do a copy-paste between instances, creating a new issue in the production instance).
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs