¿cómo puede un cliente crear incidencias vía correo?

JJIRA menciona que los clienets no cuestas, sin embargo para que un cliente pueda hacer peticiones vía correo requiere tener una cuanta.

3 answers

2 votes

Hello Mauricio,

Thank you for your update and understanding in inquiring in English.

Please, refer to Mail handlers (Create Users option) for further information.

Screen Shot 2015-03-18 at 3.03.01 PM.png

If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired.

Thank you for your understanding.

Kind regards,
Rafael P. Sperafico
Atlassian Support

This user have a cost?

Hello Mauricio, I am not sure if I understood your question. If someone does not have an account in JIRA sends an email to create an issue, by selecting the option "Create Users", JIRA will create an user account to that sender and the amount of users available based on your license will decrease by 1. If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired. Thank you for your understanding. — Kind regards, Rafael P. Sperafico Atlassian Support

1 vote

Hello Mauricio,

Thank you for your question.

Could you inquire in English so everyone visiting this channel will be able to follow up and provide some help, please?

Thank you for your understanding.

Kind regards,
Rafael P. Sperafico
Atlassian Support

How a customer can create an Issue by email?, or my doubt is if a customer required JIRA acount for create an Issue by email.

In JIRA documentation

Each agent can serve unlimited customers. Whether you serve 100 or 100,000, customers are free.

Customer Customers can:

  • Create requests and track their own requests
  • Add public comments to their own requests
  • Add attachments to their own requests

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