best way to "resolve" an issue with a workflow

[John Pfotzer]

issue's are not "resolving". I have close on my workflow, but when a issue is closed it isn't resolved.

What is the best way to make this happen in a workflow,for example, when I move from the next to the last status to close it will mark the issue resolved?

Thanks

[Taha Khanzada · Accepted solution]

Hi John,

Add Resolution Screen on Closed or Resolved Status or set postfunction in workflow to set Resolution when status is resolved or closed

Taha

[John Pfotzer]

Taha, I am in the postfunction area, what option do I choose? I am guessing "update issue field", but then what?

[Taha Khanzada]

Yes, select "Update issue field" and in issue field select "Resolution" Field value - Fixed or whatever is appropriate in your case Taha

[John Pfotzer]

Thanks, I was able to go into postfunction of my workflow and set resolution to fixed. Now I can see my issues resolved.

thanks for your help.

[Nic Brough -Adaptavist-]

You asked this yesterday and got a full answer - see https://answers.atlassian.com/questions/24656330

[Nicolas Bourdages]

An issue is resolved when there is a value in the Resolution field. What you need to do is add a screen that contains the field Resolution in the transition to Closed, so that users can select the appropriate resolution (Fixed, Not a Bug etc.)

If you want to enforce a specific resolution, here's the doc:

https://confluence.atlassian.com/display/JIRA063/Configuring+Workflow#ConfiguringWorkflow-SettingtheResolutionfield