best way to "resolve" an issue with a workflow

issue's are not "resolving". I have close on my workflow, but when a issue is closed it isn't resolved.

What is the best way to make this happen in a workflow,for example, when I move from the next to the last status to close it will mark the issue resolved?

Thanks

4 answers

1 accepted

1 vote
Accepted answer

Hi John,

Add Resolution Screen on Closed or Resolved Status or set postfunction in workflow to set Resolution when status is resolved or closed

Taha

Taha, I am in the postfunction area, what option do I choose? I am guessing "update issue field", but then what?

Yes, select "Update issue field" and in issue field select "Resolution" Field value - Fixed or whatever is appropriate in your case Taha

An issue is resolved when there is a value in the Resolution field. What you need to do is add a screen that contains the field Resolution in the transition to Closed, so that users can select the appropriate resolution (Fixed, Not a Bug etc.)

If you want to enforce a specific resolution, here's the doc:

https://confluence.atlassian.com/display/JIRA063/Configuring+Workflow#ConfiguringWorkflow-SettingtheResolutionfield

0 votes

You asked this yesterday and got a full answer - see https://answers.atlassian.com/questions/24656330

Thanks, I was able to go into postfunction of my workflow and set resolution to fixed. Now I can see my issues resolved.

thanks for your help.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,653 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you