best practice for specific case?

I should have a little hint, we are a company with a couple of software products (3, maybe 4 in some time). Each of these products having a bunch of modules/components and services. How should this be structured in Jira?

3 answers

And where should we add customer reported bugs?

I would set each product up as its own project. Then create issues with a type of bug for each project.

Best practise is to have separate projects for each product. This way, management and searching for issues is manageable.

For every project, assign the users accordingly so that a user (A) could not see another user's (B)'s issue. At the very least, it provides some sort of security (unless you are making a public tracker where anyone can see all issues).

Further enhancements would be to not allow users to perform certain transitions such as Resolve Issues and Close Issues. It would be best to allow your employees to track this and provide resolutions themselves.

Hope the above tips help in your quest!

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