I use JIRA servicedesk.
When we close a ticket and our customer wants to answer, I would like to see it come back to my queu. I looked at the workflow but I can't find where I configure that the tickets needs to be reopend automatic.
Michelle, you can try an automation rule "Transition on comment":
https://confluence.atlassian.com/servicedeskserver033/automating-your-service-desk-861255281.html
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.